FREQUENTLY ASKED QUESTIONS
HOW TO ORDER ONLINE ? HOW TO PAY ?
You may order directly through this website via Credit card or Paypal payment. Click here to shop now!
IMPORTANT NOTE: Please check size availability by texting (+63)998-999-7396 BEFORE ORDERING thru website.
You may text or Viber the following details to (63) 998.999.7396 :
Delivery Address :
Mobile Number : (so courier can contact you)
Style Name, Color & Size:
Orders via text message can be paid via BPI, BDO, Cebuana Lhuillier, Palawan Express, GCASH.
Payment details will be sent via text message after order details has been filled out. Photo of Deposit slip payments are required to be sent thru ANY of the following :
Facebook Page: Sewn Sandals (PM)
Order forms are for FINAL orders only. Reservation of item is good for 1-2 days only. Please do not send an order form if you are not sure of buying.
HOW MUCH IS SHIPPING FEE ? WHEN CAN I RECEIVE MY ORDER?
MANILA (2-3 WORKING days after payment) - P60 for 1 pair P80 for 2 pairs*
PROVINCIAL (3-5 WORKING days after payment) - P210 for 1 pair P250 for 2 pairs*
*1st day starts the day after payment has been done.
WHAT COURIER DO YOU USE ?
FOR METRO MANILA - FASTRACK, EASYGO
You may track & check status of your parcel via www.fastrack.ph , www.easygodelivery.com
FOR PROVINCIAL - LBC (VIA FASTRACK, EASYGO)
You may request for your tracking number via 0998-999-7396 and track them thru the courier websites provided above, We make sure that your order has been prepared and picked up by courier after payment has been made. However, please note that courier is a third party company and we are not in control of their schedule and services. We do not prepare and deliver orders on weekends.
WHY HAVEN'T YOU REPLIED TO MY MESSAGES YET ?
Just like you we also have families, Our staff do not work 24 hours a day.
Please note that our office hours are MONDAYS TO FRIDAYS 9am to 5pm ONLY..
You may access our website, Instagram & Facebook Page anytime and we try our best to answer all your queries the soonest we can based on the queuing of the time the messages were received. We will definitely respond to ALL our queries. We appreciate your patience.
DO YOU HAVE A SIZE CHART ?
Our size chart is standardized to Philippine sizes. They are TRUE TO SIZE. However, some styles may come a bit smaller depending on the fit & style itself.
Sizes (Ladies) in cm:
5 - 23
6 - 23.5
7 - 24.5
8 - 25
9 - 25.5
10 - 26.5
DO YOU HAVE A PHYSICAL STORE ?
Yes, You may visit us at the following branches:
2/F ALABANG TOWN CENTER Muntinlupa
Open from 11am to 9pm
Inside Pop Culture beside Food Choices and Topman
THE PARK FASHION + LIFESTYLE
4/L New East Wing, SHANGRI-LA PLAZA MALL
Open: Mon-Thurs 11am-9pm,
Fri 11am to 10pm, Sat-Sun 10am to 10pm
THE PARK FASHION + LIFESTYLE
G/F Phase 2, AYALA U.P. TOWN CENTER
Open: Mon-Thurs 11am-9pm
Fri to Sun 10am to 10pm
DO YOU SHIP WORLDWIDE?
Yes we do. However, our website can only accept orders within the Philippines.
For orders outside the Philippines, please communicate with us and order thru the following:
Instagram / Facebook Page: Sewn Sandals (PM)
Shipping fees and surcharges may vary depending on the recipient’s zone/country and the weight of the ordered item.
Sewn Sandals has gone to so many places! Please hashtag #AroundTheWorldWithSewn if our product has already reached you.
DO YOU ACCEPT RETURNS & EXCHANGES?
For any concerns regarding returns & exchanges, please send us a text message (+63998-999-7396) so we can easily reply. Customer shall shoulder shipping fee back & forth for any returns or exchanges of unused items. Original shipping fees paid are not refundable. We may also schedule a pickup of the item if within Metro Manila or you can bring the item to any of our branches:
ALABANG TOWN CENTER
THE PARK FASHION + LIFESTYLE Shangri-La Palza Mall
THE PARK FASHION + LIFESTYLE U.P. Town Center
For damages due to factory defect, please address your concern immediately and as soon as you receive the product. Our production team from our factory will inspect and will gladly fix it for you. However, we do not fix used items for free due to wear and tear.
HOW TO BECOME A RESELLER ?
We also want to know where our products will be sold. Please send the following information via text or email:
Address / Location:
Facebook & Instagram Account : (If you will sell here)
Store: (If there's any)
For RESELLING of regular priced items:
• Atleast 6prs for every transaction - assorted styles allowed.
• Earn 20% discount
• Styles, sizes and colors depend on availability
• Full payment before delivery
• Shipping will be shouldered by your client or you can pick it up from our store (for 12prs or more)
• You have to carry our brand: Sewn.
• Payment via BPI, Cebuana Lhuillier, Palawan Express, GCASH (at any Globe Center, Villarica & Tambunting Pawnshops,
& selected 7-11 & loading centers.)
If you can't complete the 6 pairs in one transaction, you can order at installment by paying the retail price within 2 months selling period. Then once you have or about to complete the 6 pairs, we can deduct your percentage/commission. Your customers can pay directly to us and we (dropship) ship it directly to them. Maximum (2) TWO MONTHS selling period to complete the minimum of 6prs.
• Bulk order is made to order
• Atleast 6prs per color per style
• 2-4 weeks production depending on style
• For Sewn's existing styles only
• We don't customize
• Wholesale price differs per style
• 50 % downpayment, full payment upon delivery.
For availability of styles, please refer to most recent photos and check availability of sizes thru viber or text to 0998.999.7.396. You can request product photos via email thru firstname.lastname@example.org.
WHAT IS THE DIFFERENCE BETWEEN RESELLING & WHOLESALE?
"Reselling" - means you order 1 to 2 pairs from time to time within the 2-month selling period. No cashout from you. Your customer can pay directly to us and we dropship it to them. You just need to sell by using our product photos and showing to your customers.
20% discount on all pairs.
"Wholesale" - You have to prepay and buy in bulk.